1. Cancelling before work starts
You may cancel an order within [X] days of payment if onboarding has not started. [State whether this is a full refund or a refund minus any fees.]
2. Cancelling after work starts
Because our services involve time and resources from the start, refunds after onboarding are [not available / pro-rated for undelivered work / other]. [Define clearly.]
3. Monthly packages
[Explain cancellation of remaining months, notice period and whether unused months are refunded.]
4. Add-ons and custom work
[State the refund rules for add-ons and custom quotes.]
5. Third-party costs
Advertising spend paid to platforms (for example Google or Meta) and third-party tools are non-refundable by us. [Adjust as needed.]
6. How refunds are paid
Approved refunds are sent to the original payment method through Razorpay within [X] working days of approval. Bank processing times may vary.
7. How to request
Email infopalorabrandworks@gmail.com with your order number and reason. We'll reply within [X] working days.